Lay & Wheeler Reviews

I just got my first shipment since L&W moved their storage in-house. I gotta say, I'm really pleased with how much care went into packing my order. They used top-notch materials to make sure the bottles got here in perfect shape. Big shoutout to Hannah for her meticulous handling of my order. Even the tape on the boxes was put on just right. It's refreshing to get this kind of service when so many other big names are lagging behind. The delivery company, DHL, kept me updated on the status and gave me an estimated time for arrival. Kudos to L&W!

The support team at Lay & Wheeler is fantastic; they always tackle any issue, respond to any inquiry, and handle any order with ease. I had an order that was still marked as ‘Pending’ two days after I placed it. I called customer service, and they quickly discovered that their system had mistakenly assigned the same bottle of wine for me and also for my reserves. A bit of a mix-up there! Twenty minutes later, everything was sorted out, and the wine is on its way to me while a different bottle is being stored. What a brilliant experience with customer service!

The communication is always clear and consistent, plus they really engage with you through their Fine Wine Discovery Club. I can't say enough good things about how Tarka has kept me involved with their service, adding a personal touch that exceeds all my expectations, especially since everything's done online.

When Tarka noticed I could benefit from the Cellar Circle plan (since I was already meeting the criteria without any extra costs), she reached out to inform me. Gestures like this really matter, showing that L&W not only gets their customers but also takes good care of them.

I've never felt any pressure to spend more; it’s just about enjoying and discovering wine within my own budget. Truly an outstanding company. Thanks a bunch!

L&W has really changed the game in recent times. They still provide access to some of the finest wines globally, but they’re also exploring fresh territories like South Africa and the Loire, as well as diving deeper into classic regions such as Bordeaux, Rhone, and Burgundy. They’re discovering lesser-known yet outstanding winemakers who have a bright future ahead. The service is top-notch and super responsive.

Lay and Wheeler delivers an incredibly detailed and helpful service for wine enthusiasts of every kind. I really enjoy getting their evaluations of wines I'm familiar with, and it's thrilling to discover those lesser-known fine wines they always seem to find. My personal advisor feels like someone I know and can rely on, even though we haven't met in person yet.

Lay and Wheeler misplaced a case of Chateau Lafite we had purchased for our son's birth back in '99. The communication was lacking, and they didn't initially offer any compensation, just a suggestion to pay 'market value.' Eventually, they sorted it out. It was a letdown that it took so long to fix, but gotta give credit to Issy, the Customer Services Manager, for getting involved.

For several years, I've been a huge admirer of L&W and I'm part of their Cellar Circle. The variety of wines they offer is fantastic, featuring some older vintages (often, you can find customer stock for sale). The service feels very personal, and delivery usually happens within a few days. I've told my friends about them, and they've been quite pleased too.

I made an order but didn’t catch that the wine wouldn’t be ready until spring. Lay and Wheeler reached out to clarify this and check if we still wanted to proceed. We’re not really wine aficionados, so we asked for help with other options. The sales crew got in touch and provided us with choices; they were super helpful, and this all went down on a bank holiday! We’ll surely be ordering from them again, can’t recommend them enough.

I've made several attempts to reach out to my assigned account manager, but I've got issues on my account dating back to the middle of the year due to a tech glitch that messed up duty fees on in-bond withdrawals. No one is answering the phone; it's just a bunch of email addresses.

Clearly, something's off at L&W. I've been a loyal customer for quite a while.

Great experience! I'm quite pleased with L&W. I've just started purchasing from them and using their wine storage service. It's an easy setup, which I appreciate. I can stock up for future enjoyment and only pay the tax when I'm ready to have it sent. Their storage fees are fair.

I made an order on Friday night, and by Monday morning, they were ringing me up to verify and set up delivery. Considering the current lockdown situation, I’m really impressed with their service and Sam for being super helpful. I have a hunch I’ll be shopping with L&W more often and cutting back on BBR or Corney & Barrow a tad.

Caution for international shoppers. I bought something from them with my credit card, but the next day I was informed that I had to do a bank transfer since they don’t accept foreign credit cards for the initial purchase. They promised a refund (still waiting), but I ended up losing money on the foreign exchange transaction twice (once for the purchase and again for the refund). There was nothing in the FAQ to alert me about this, and I’m left wondering why my credit card was charged in the first place if it wasn’t supposed to go through.

Great wines and top-notch service thanks to a personal account manager. Through the fine wine discovery club, Tarka reaches out to me every couple of months, and I share my preferences for what I want in my selection—Cotes du Rhone one month, Italian the next. I've had hardly any wines that let me down, but for an average of £20 per bottle, a few misses are to be expected.

So far, the service from Lay and Wheeler has been top-notch. Even though I've only been placing orders for a year, the variety they offer is fantastic, and their suggestions are spot on. I really like getting the regular wine brochures organized by region; they've been super helpful in picking out bottles for my little (but expanding) collection.

I've been purchasing wine from this company for quite a while, and I'm pleased to report that the recent takeover appears to have led to a smooth transition. The service and values seem to have remained intact, which is super reassuring. They're solid in en-primeur and initial deals. Communication is top-notch. They make great use of the vinotheque bond, and managing my cellar is a breeze. Never encountered any issues.